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Frequently asked questions

So, you still have some questions you want answered?

Simply click on a section below to view our extensive list of questions and answers tailored to your needs. If we have missed anything please let us know. We would love to help.

About Student One

How can I schedule a visit to student one’s premises? Show answer

Just send us an email to arrange a time so we can be available to show you around.

How many beds do you have? Show answer

Student One on Adelaide Street has 727 beds available. Student One on Wharf Street will have 753 beds available

Student One on Elizabeth Street will have over 900 beds available.

Can I live there regardless of where I’m studying? Show answer

Student One has relationships with all of Brisbane’s education providers and we are happy to accommodate you as long as you are studying.

What will be my postal address? Show answer

Depending on which location you have chosen your address will either be “Your name” c/- Student One 363 Adelaide St BRISBANE QLD 4000 AUSTRALIA or “Your name” c/- Student One 38 Wharf St BRISBANE QLD 4000 AUSTRALIA

Rooms

What types of rooms do you have? Show answer

Our room types include single, double, bunk, twin, king and executive studios, and 4 or 5-bedroom apartments.

If I have a medical condition and i use a wheelchair do you have accessible rooms? Show answer

We have wheelchair-accessible rooms and rooms we can reconfigure to suit your needs. We’ll work together to ensure you are comfortable and at home at Student One.

What do I need to bring with me? Show answer

Your clothing, bedding and any personal items you wish to bring. If you want to travel light, Student One has bedding, kitchen and the essentials starter pack available for hire or purchase, so there’s no need to bring anything big with you.

Facilities

Do you have a prayer room? Show answer

No, we do not have a dedicated prayer room, however we can provide you with information on the closest places of worship.

Services

What if I arrive late at night? Show answer

Our reception is staffed 24/7. We will always be able to accommodate you at any time of the day.

Can you arrange my airport pick-ups? Show answer

Absolutely. We can arrange airport pick-ups for you. Just email us your details at [email protected] and we will arrange. We will advise you of the cost of the pick up at the time of the booking.

Will I be able to meet other people? Show answer

We have an extensive social calendar full of events organised by our activity coordinators. Some of our events include city tours, semester balls, theme park visits, cultural tours, sporting events, to name a few. You will have many opportunities to meet other like-minded students from across the globe.

Do you prepare my meals? Show answer

Each studio and apartment is fitted with kitchen facilities to allow you to cook for yourself to your own schedule and culinary needs. There are no catered options available but several food outlets are located within the buildings on street level and we frequently organise food nights as part of our community engagement program.

Inclusions

What do you offer? Show answer

We offer flexible living options to suit all budgets and needs. All of our apartment types are fully furnished and air-conditioned. Room types include a range of studio types and five-bedroom share apartments. To view more of our options follow the menu prompts to rooms. You will have the opportunity to live in the heart of Brisbane, enjoying access to free unlimited WiFi internet, communal facilities such as kitchens and BBQ areas, gaming and entertainment areas, a 24hr customer service team and high-level security features.

What internet options do I have at student one? Show answer

Free unlimited high speed internet is available throughout all Student One properties for you to use.

Are water, gas and electricity included in my rent? Show answer

Yes, all utilities including water, gas and electricity are included in your rent.

Lease Agreement

How do I make a booking? Show answer

You can make a booking through our website at www.studentone.com or via your place of study.

What are the rates? Show answer

Our rates vary depending on the type of living solution you are seeking. To see our most up-to-date rates and room availability, visit the studentone.com/current-rates page.

How often do I need to pay rent? Show answer

Rent is paid fortnightly in advance, with the exception of a 4-week contract where full payment is taken prior to your arrival. We will provide you with a rent schedule so you can plan for each of the rent payments.

How do I pay for my rent? Show answer

A two-week rent in advance payment can be paid via a MasterCard and Visa to secure your place at a Student One residence. The ongoing rent can is to be paid from a bank account as long as it is from an Australian bank account.

Are the rental rates shown as per person or per apartment? Show answer

Your rental rate is per person, per week for all studios and apartments, with the exception of the Studio – Executives and Studio – Kings where the rent is for one or two persons.

Do I need to pay a bond? Show answer

Yes, you will be required to pay a bond which will be forwarded to the Residential Tenancies Authority (RTA). This is used as a security payment in the event of any damage, rental arrears or cleaning to the property is required upon your departure. If the apartment is left in an acceptable condition and your rent is paid up to date, then the bond will be returned in full.

Will I be bound by any residency rules? Show answer

Yes, you will be provided with a copy of the Residence Rules as part of your offer. Each Student One resident is required to follow our Residence Rules.

What happens if I damage or break something? Show answer

If you damage or break any of our property then you will be required to pay for the repair or replacement. You will be given notice of this charge and it will be charged to your account. In the event items are damaged when you move out, the cost of repair/replacement will be deducted from your bond payment. If this amount exceeds the amount taken as bond, you will be required to pay any outstanding fees. If there is damage caused by multiple residents, then the cost to fix the damage will be divided between you and the others involved.

Can I check in after the agreement start date? Show answer

Yes, however your rent starts from the date of your tenancy agreement, whether or not you have checked in.

If I don’t like the property what is the refund process? Show answer

You are bound by the Residential Tenancies Agreement. Student One will endeavour to work out any issues with you within the guidelines set out by the Agreement.

If I pay the deposit and my visa is denied, will I get any refund? Show answer

Student One management will review your individual circumstance in order to determine the most appropriate outcome. If you notify us prior to 14 days before the start of the agreement then all rent paid will be refunded.

Will the price of my rent increase? Show answer

Your rent will not increase for the term of your contract however, all future pricing will be assessed each year.

Can I stay with you for less than six months? Show answer

Student One offers Brisbane’s most flexible living solutions, so we can tailor your contract length to as little as four weeks.

Can I stay longer than 12 months? Show answer

Yes, before your current contract has ended, you will be offered the opportunity to extend your stay.

Can I live there if I’m under 18? Show answer

Yes, all our employees have Queensland Government Blue Card certification, a background check that allows us to work with people aged under 18 years.

Can I live with my partner? Show answer

Yes, Student One welcomes couples. Please take the time to look at our Rooms page to book an Executive Studio or a Studio King, which can be configured to accommodate couples.

Can I live there if I’m on a working holiday visa even if I can prove I’m studying? Show answer

Yes we welcome all students, as long as you can provide a proof of study enrolment.

Can I live with 3 or 4 of my friends in a 5 bed apartment? Show answer

Yes, we are happy to accommodate you and your friends if you wish to live together. If there are spare spaces in your apartment then we will find other students to fill the remaining bedrooms.

If I want to host a visitor, can they stay with me at Student One? Show answer

Yes, you are permitted to have visitors, however you must inform us. If you have room-mates, you must seek the permission beforehand. In the event that any of your room-mates are not happy to have a visitor then your visitor will have to make other arrangements.

Can I have a pet? Show answer

No, for health and safety reasons no animals excluding guide, hearing or assistance dogs are permitted on the premises.

Have a question?

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