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FAQs for Students

What do you offer?

We offer you fully furnished and air-conditioned accommodation in a range of studio types and 5 bedroom share apartments.

You will have the opportunity to live in the heart of Brisbane’s city centre, enjoying access to free high-speed wired and wireless internet , premium room finishes and facilities, communal kitchens and BBQ areas, gaming and entertainment areas, a 24hr customer service team and high-level security features.

How can I schedule a visit to Student One’s premises?

You can visit to the residences via arranging it with one of our staff members. Tours will be available from May 2016.

How do I make a booking?

You can make a booking directly through our website at www.studentone.com or via your place of study

How many beds do you have?

In July 2016 our new Adelaide Street residence will have 687 beds available.

What types of rooms do you have?

Our room types include single, twin, king and executive studios, and 5-bedroom apartments.

What are the rates?

Our rates vary depending on the type of living solution you are seeking. To see our most up-to-date rates and room availability, visit the studentone.com/current-rates page.

What internet options do I have at Student One?

Free high speed wired and wireless internet is available throughout all Student One properties for you to use.

Are water, gas and electricity included in my rent?

Yes, all utilities including water, gas and electricity are included in your weekly rental payment

How often do I need to pay rent?

Rent is paid fortnightly in advance, with the exception of a 4-week contract where full payment is taken prior to your arrival. We will provide you with a rent schedule so you can plan for each of the rent payments.

How do I pay for my rent?

A two week rent in advance payment can be paid via a MasterCard and Visa to secure your place at a Student One residence. The ongoing rent can is to be paid from a bank account as long as it is from an Australian bank account.

Are the rental rates shown as per person or per apartment?

Your rental rate will be shown are per person, per week for all studios and apartments, with the exception of the Studio – Executives and Studio – Kings where the rent is for one or two persons.

Do I need to pay a bond?

Yes, you will be required to pay a bond which will be forwarded to the Residential Tenancies Authority (RTA). This is used as a security payment in the event of any damage, rental arrears or cleaning to the property is required upon your departure. If the apartment is left in an acceptable condition and your rent is paid up to date, then the bond will be returned in full.

Will I be bound by any residency rules?

Yes, you will be provided with a copy of the Residence Rules as part of your offer. Each resident will be required to follow the Residence Rules of Student One while residing at the premises.

What happens if I damage or break something?

If you damage or break any of our property then you will be required to pay for the repair or replacement. You will be given notice of this charge and it will be charged to your account. In the event items are damaged when you move out, the cost of repair/replacement will be deducted from your bond payment. If this amount exceeds the amount taken as bond, you will be required to pay any outstanding fees. If there is damage caused by multiple residents, then the cost to fix the damage will be divided between you and the others involved.

Can I check in after the agreement start date?

Yes, however your rent commences from the date of your tenancy agreement, whether or not you have checked in.

If I don’t like the property what is the refund process?

You are bound by the Residential Tenancies Agreement. Student One will endeavour to work out any issues with you within the guidelines set out by the Agreement.

If I pay the deposit and my visa is denied, will I get any refund?

Student One management will review your individual circumstance in order to determine the most appropriate outcome. If the agreement is yet to commence then all rent paid in advance will be refunded to you.

Will the price of my rent increase?

Your rent will not increase for the term of your contract however, all future pricing will be assessed each year.

If I have a medical condition and I use a wheelchair do you have accessible rooms?

We have wheelchair accessible rooms that can accommodate you if you use a wheelchair.

Can I stay with you for less than six months?

Student One offers Brisbane’s most flexible living solutions, so we can tailor your contract length to as little as four weeks.

Can I stay longer than 12 months?

Yes, before your current contract has ended, you will be offered the opportunity to extend your stay.

Can I live there regardless of where I’m studying?

Student One has relationships with education providers across Brisbane and we are happy to accommodate you as long as you are studying.

Can I live there if I’m under 18?

Yes, all our employees have Queensland Government Blue Card certification, a background check that allows us to work with people aged under 18 years.

Can I live with my partner?

Yes, Student One welcomes couples. Please take the time to look at our Rooms page to book an Executive Studio or a Studio King, which can be configured to accommodate couples.

Can I live there if I’m on a working holiday visa even if I can prove I’m studying?

Yes we welcome all students, as long as you can provide a proof of study enrolment.

Can I choose who I live with?

Yes, if you have a friend that also wants to stay at Student One and you would like to live together then you are both able to make the request or email us at [email protected]

Can I live with 3 or 4 of my friends in a 5 bed apartment?

Yes, we are happy to accommodate you and your friends if you wish to live together. If there are spare spaces in your apartment then we will find other students to fill the remaining bedrooms.

What if I arrive late at night?

Student One provides a 24-hour customer service team, giving you access to our reception and support at all times.

Can you arrange my airport pick-ups?

Do you have a prayer room?

No, we do not have a dedicated prayer room, however we can provide you with information on the closest places of worship.

If I want to host a visitor, can they stay with me at Student One?

Yes, you are permitted to have visitors, however you must inform us. In the event that you have room-mates, you must seek the permission and agreement of all your room-mates. In the event that any of your room-mates are not happy to have a visitor then your visitor will have to make other arrangements.

Will I be able to meet other people?

Student One has activity coordinators who will organise multiple events throughout the year in which you can attend and meet like-minded residents. These events include city tours, semester balls, theme park visits, cultural tours, sporting events etc.

Do you prepare my meals?

No, each studio and apartment is fitted with kitchen facilities to allow you to cook for yourself to your own schedule and culinary needs. There are no catered options available.

Can I have a pet?

No, for health and safety reasons no animals excluding guide, hearing or assistance dogs are permitted on the premises.

What do I need to bring with me?

Your clothing, bedding and any personal items you wish to bring.

Student One has bedding, kitchen and the essentials starter pack available for purchase, so there’s no need to bring anything big with you.

What will be my postal address?

“Your name”

c/- Student One

363 Adelaide St

BRISBANE QLD 4000

AUSTRALIA


BRISBANE’S PREMIUM
STUDENT ACCOMMODATION


Community, convenience, connectivity, fun, friendship, safety; when you sum up everything you’re looking for in your student life, it all adds up to one. Student One.

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